Air Comfort Solutions

Corey and David were so kind, knowledgeable and helpful. The work is difficult but took time to make sure I understood my new system. Thanks fellas! Hello. Although my previous review is glowing about how quickly ACS handled the install, etc., I cannot say the same about after the work. First, the workers left black streaks in my carpet in my hallway where the new unit was installed. They should have covered the work area. I cannot get the marks removed which will cost me more. I even sent in pics of the carpet but got no response. Next, I learned only after The City came to inspect the work, how my cabinets which houses my hot water tank and AC/Heat unit were full of insulation. How dangerous was that! And with my physical condition it was extremely difficult to clean that all out. Lastly, communicate between ACS and The City's inspections department is very poor. I first must say, I 💯 understand neither ACS or The City can give an exact hout for when an inspection will be completed. But, there should be a way the day is known. I gave ACS the desired day and only because that day had bad weather, I contacted The City. That's when I was told the inspections have wait periods that are determined by which type of inspection. So you see, I would have wasted a day from work waiting at home when the inspectors came the next day instead. This was not because of bad weather. There needs to be a better stream of communication and understanding in the process between ACS and The City so the customer has some idea. I am sure I left a bad taste in my supervisor's mouth, being so out of sorts and leaving work without proper notice. Good customer service comes before, during and after the service, and is more than being nice. These are very kind and friendly folks, TRUE. They simple need to out themselves in the customer 's shoes to see if their processes make sense, and are complete.

First, our service tech, John Robinson, was awesome! He explained everything so patiently, and gave us several options to choose from to fix our air conditioning. I have a terminal lung disease and cool air was vital. We chose to purchase a new heat and air system, so John fixed us up for the night, and our new system came the next morning. Brad and Dillon did the install and it was a 6 to 7 hour job. They worked hard without complaint, even taking time to explain each step of the install. We highly recommend Air Comfort Solutions for your needs, they are honest, and care about the needs of the people they serve.

Dillion was very professional and patient. He was very knowledgeable and worked hard and completed the repairs to our ac unit efficiently. I was reluctant to use a company that big because I assumed their prices would be outrageous but they were reasonably priced. I’m very happy with my choice.

Hey I just wanted to let everybody know and first and foremost that my service technician that came out today 06/16/26 Keenan Thank you for being very professional cordial, patient , understanding knowledgable all and all the above you were off the charts with your service and how graceful you are with everything I appreciate you and your work and the company that hired you! I will be referring you for anything that you’re very much so capable to do, and then some to anybody ,and everybody that has anything to do with air comfort solutions Ask for Keenan! he’s the man with the plan and get it done stan type… just saying thank you. have a great day everybody and also a blessed life. 🙏

We are very upset with the service we received from Air Comfort Solutions and High Tech... we had a pipe burst and had called for an appointment 12/20. A technician came 12/21 and quoted us for the job, they were suppose to fix the whole pipe plus connections and t pipes back to the water heater. We got approved for a loan for $2065.00 (since there is no way we could afford to do this on our own), but we had trouble with their online service and the loan was never confirmed plus we didn't sign anything for the job. When the actual technician came he only replaced a small section of the pipe that had burst and when asked about the rest of the job he said he wasn't doing that. Air Comfort still want us to pay for the whole job they didn't do, I've called serval times and keep getting the run around, the plumbing manager was suppose to call me and still hasn't....now the loan company for said job is calling every day for payments, we will never use this company again!